Datto Reviews [2022]: Honest Feedback from Real Datto Users (2023)

Datto has been creating a lot of buzz in the world of business continuity over the past few years. But what are customers actually saying about the company’s data protection solutions? Today, we look at a roundup ofDattoreviews to see how the company’s products are rated by customers around the world.

When making any technology investment, it’s critical to look past each company’s own marketing and get real feedback from actual users. Many companies will post reviews on their own websites, but chances are they aren’t including the negative feedback. To find out the truth, it’s a good idea to search for reviews across a wide variety of sources, such as:

  • Third-party review websites
  • Online forums focused on business continuity or managed service providers (MSPs)
  • Reputable news sources and tech articles

How Should You Evaluate Datto Reviews?

Product reviews are far more insightful when you approach them with a plan. If you don’t know what types of information you’re hoping to gather, you could spend hours sifting through hundreds of reviews and end up feeling more overwhelmed than informed.

Before you begin, determine what you really want to uncover within the reviews. Here are some specific questions to consider as they relate tobusiness-continuity solutions:

(Video) Destiny 2: Datto Reacts to "Hard to Accept Destiny Facts"

  • How do the products perform vs. what the company claims in their marketing?
  • What flaws or failures were unexpected?
  • How might those flaws impact your own disaster-recovery objectives?
  • How similar is your infrastructure and/or business continuity plan to the reviewer’s?
  • How successful were the products in helping administrators achieve their RTO/RPO?
  • Does the reviewer have experience with competitors’ products that you’re also considering for your company? If so, how do they compare?
  • Have systems been put to the test in a real-world disaster situation?

With these questions in mind, you can determine from the reviews how a product might meet (or fail to meet) your expectations.

Additionally, by checking the reviews for infrastructure-specific information, when available, you can better predict whether your implementation would experience the same flaws (or strengths).

What Do Datto Reviews Reveal about Its Backup Solutions?

So, what are IT professionals saying about Datto specifically? We’ve compiled a wide range of Datto reviews, from outside sources as well as our own customers here at Invenio IT, to help guide you in your technology decision.

As you look through these Datto reviews, keep in mind that things move fast in the tech world. In the last year alone, Datto has made big advancements in other areas of BCDR, including cloud-based networking, ransomware protection and cloud-based file sync and share (FSS). So if you want to know the latest specs and features, be sure tocontact usor Datto for the most up-to-date information.

“The backup solution to use.”

We use Datto in house to back up our data. We have 13 servers being backed up hourly by an SP2000 device which we have had for several years. We find this image based solution the best solution when it comes to backups. Not only can we go back to restores every hour, but we can go back to the first image we created of the server. Granted, this is not an archive as some people view backups. That’s a whole different ballgame, but for what it is, Datto gives us peace of mind that our data is backed up consistently and properly. Pros: Great imaged based backup, hourly incrementals for very granular restore capabilities, Good support.

  • Rob Rotundo, Professional Computer Associates (viaTrust Radius)

“Saved the day in many emergencies.”

The Datto SIRIS is simply the most important device in our network rack. This ingenious device has saved the day in many emergencies while migrating filesand making hardware upgrades. There is peace of mind and insurance in knowing the Datto SIRIS has you covered with a local and cloud backup for emergency recovery and data security.

  • Ron Rizzi,Ballenisles Community Assn, Delray FL (Invenio IT customer)

“We use Datto to back up our entire environment.”

We use the Datto SIRIS 2 to backup our entire environment. You can restore from the file level, bare metal, plus in emergencies, you can virtualize a server that’s gone dead while you’re waiting on repair from the local NAS appliance. Then you add cloud replication into the mix and it’ll take the end of the world to lose your data.

(Video) Datto ROASTS And Cleans My Destiny 2 Vault... (He's Brutal!)

  • Spiceworks user: jermcool9, Healthcare industry (via Spiceworks)

“Far more capabilities and easier to use.”

Our Datto device is used to backup all IT servers. This includes our onsite Exchange server, MSSQL server and file server. It covers a variety of physical and virtualized servers. The Datto covers our backup and disaster recovery requirements and gives us far more capabilities than our previous solution while also being far easier to use … Onsite virtualization enabled us to continue to operate while a replacement server was setup. Without the Datto, our previous solution [would not have been able] to help us out in the interim. The downtime would have cost us far more than the annual cost of the Datto.

  • Matthew Fex, IT Systems Administrator, Johnson Level & Tool (viaTrust Radius)

“A complete solution with near-instant recovery.”

We’ve moved far beyond the days when server backup typically meant crafting a schedule to rotate magnetic storage tapes …The Datto SIRIS 5 device supports creating instant virtual machines from backup images and the Datto cloud service allows you to create VMs in the cloud. This complete solution gives you near-instant recovery options regardless of the disaster scenario … If a natural disaster wipes out all your hardware, a local-only backup is useless. Datto provides you solutions to any scenario and can even ship a replacement Siris pre-loaded with your backup images. Datto SIRIS 5 can protect physical, virtual, and cloud servers by functioning as a physical, software and virtual appliance.

“Top notch.”

The level of expertise and customer service associated with the Datto SIRIS solution has been top notch. They have gone above and beyond expectations to make sure that our data is being backed up and protected.

  • Jason Alexander, MPH2 Funding, Denver CO (Invenio IT customer)

“Quick to apply disaster recovery solution.”

Datto provides a solid solution for Disaster Recovery. All the compliance measures are applied in the DR processes to meet the ISO standards. Recovery operations are well documented and signed-off prior to the implementation phase. It can be applied to small to large-scale architecture. Step-by-step methods and verification procedures are in place for all the workflows. RTO and RPO are well defined for each category of application based on the tier they are classified in. Self-recovery processes are defined in the segments wherever they can be achieved for faster resolution time.“

  • Software Project Delivery Consultant (via Gartner)

“Bullet-proof backup.”

[Datto gives] small businesses the type of bulletproof backup that was available only to big corporations. The hardware and software built by Datto can capture a snapshot of a company’s entire IT system as often as every five minutes. Since the system sits on the customer’s premises and in the cloud, the company can get back up and running from anywhere.

  • Steven Bertoni, Tech Writer, Forbes

“Great backup solution.”

Backups, once setup, are a breeze [with the Datto Virtual SIRIS]. We are able to restore files and whole servers in no time flat. Exporting data from the virtual appliance to the production network is so smooth. We have used the physical SIRIS platform as well, and the virtual performs just as well. Really fast restores [allow you to] maintain as little down time as possible when a server goes belly up or a user deletes data. Datto does a good job of streamlining the backup validation process too – we look at a dashboard everyday, and we can see if the backups were successful or not.

  • Matthew Beckert, Information Technology Professional (viaG2 Crowd)

“One of the best decisions I’ve made.”

Purchasing my SIRIS through Invenio IT has been one of the best decisions I’ve made. They always reach out to help whenever a problem arises, often before I even know there’s an issue with my backups. When my business got hit with Ransomware, I was able to restore my entire environment within a matter of hours thanks to my SIRIS and Invenio IT!

  • Gregory Carwile (Invenio IT customer)

“Get back up and running quickly.”

Datto helps SMBs get back up and running quicklyin the event of a weather event like a hurricane (or any disaster) that could wipe out the offices, computers and on-site servers of a small business. Even companies using cloud services very likely have some on-premises servers and the serviceis designed to ensure business continuity whenadisaster hits.

(Video) DATTO deletes my vault! Destiny 2 vault cleaning | Myelin Games

“Justified the cost within 30 days of install.”

The hybrid approach [of Datto’s solutions] was tested within 30 days of install and justified the project cost within 30 days of install. [If we could have,] We would have added this sooner and installed it first!

  • VP of Retail Technology (via Gartner)

“A reliable BCP & disaster recovery solution.”

Datto Siris has been playing a key role for disaster recovery and business continuity planning throughout the organization. It has been helping us to operate without disruption and provides total data protection in a single integrated package. It also provides automated and verified backups on the cloud and ensures quick recovery in case of unforeseen failures, outages and cyber attacks.”

  • Project Manager, Automotive Industry (via Gartner)

“A great backup solution!!!”

From the beginning, our Datto partner was always available and ready for any issues that came up. After 7 years, they have only gotten better. The Datto appliance and forever cloud service is a great DR solution with a bunch of options for Hyper-V, VMWare, and more to recover several different ways out of the box. Would recommend every day and twice on Sunday.”

  • Systems Engineer, Retail Industry (via Gartner)

“The only business continuity solution to buy!”

Datto has saved us many hours of server rebuilding due to software corruption, multiple hard drive failures at one time, user deletion, you name it! Datto was able to perform a BMR (Bare Metal Restore) to dissimilar hardware, which was a 7 years newer server. They took over and got all of the drivers installed and really went the extra mile to help get [the company] on the new server that Dell replaced. Datto has had our back when it comes to having data available instantaneously!

  • Stana S., High Standard Security & Technology Inc.

“Never had a restore fail.”

I’ve used several different Datto solutions, including SIRIS, ALTO, and the DIY version marketed to MSPs, and one thing I’ve always loved about them is their reliability – I’ve never had a restore fail, never had an offsite virtualization fail to start (or become corrupted), or otherwise give me a problem.

“Extreme reliability.”

Datto SIRIS BCDR is the gold standard, the product that other on-premises backups strive to be. It is reliable, fast, saves company money and time. We use Datto SIRIS BCDR products at several of our MSP clients. It is a Business Continuity & Disaster Recovery appliance; in short it provides on-premises and cloud backups of critical servers, data and applications, and allows rapid recovery & virtualized on-premises or cloud recovery, in the event of an outage, data deletion, or disaster.

  • Jonathan Sheldon, Director, FlightPath IT. Inc. (via TrustRadius)

“Reliable product for storage backup.”

My overall experience with this product has been great. It has reliably helped us operate without disruption. Its compatible with wide variety of ecosystem (Windows, Mac, Linux both physical and cloud). The academy training is great too.

“Backing up 10 TB.”

We are currently using the Datto SIRIS to back up about 10TB of data. This includes servers, virtual servers, and NAS devices. We keep a week of backups onsite with the unit and several weeks/months offsite. The Datto interface allows us to check the status of all backups at a glance which is extremely helpful. Pros: Centralized management of all backups, local and offsite syncs, local and cloud virtualization.

(Video) Datto Streamed: Cooking Spicy Ramen w/ Jez, Danielle & Amy - December 2020

  • John Hamas, Director of IT, Amen Clinics, Inc. (via TrustRadius)

“Secure offsite data storage that doesn’t break the bank.”

Datto Alto is the main onsite / cloud backup solution that we offer our customers. We had used other cloud / onsite solutions in the past but found that Datto was the easiest to implement for our customers and offered us the best support. We currently have over 30 customers that use Datto Alto for their onsite / cloud backup of data.

  • Matthew Strickland, Level 3 Onsite Technician, Computer Geeks (via TrustRadius)

Frequently Asked Questions

Comparing BCDR providers is always a good idea. Given the wide gulf of differences between backup solutions on the market, it’s important to carefully evaluate your options to ensure you select the right fit for your organization. Here are some common questions we hear from businesses and IT providers who are researching Datto.

1. Is Datto any good?

Datto is a top-rated BCDR provider that is consistently well regarded by users and IT professionals. The company has an 8.4 rating on TrustRadius with more than 80 independent Datto reviews. Datto is also a 5-time winner of the CRN Annual Report Card Award, which recognizes the most respected IT vendors.

2. How much does Datto cost?

The cost of implementing Datto depends on several factors, including the size of the backup device and how it’s deployed. Datto is sold exclusively through managed-service providers. These providers typically charge for initial installation and a monthly fee for storage and service.

3. Who are Datto’s competitors?

Datto’s competitors include companies such as Veeam, Axcient, Barracuda, Unitrends and Arcserve. Each company offers slightly different backup solutions and should be evaluated independently based on an organization’s unique needs.

Together, Datto and its competitors represent a growing BCDR market that is expected to reach $26 billion globally by 2025, according to data from Grand View Research.

4. What kind of company is Datto?

Datto is a data protection company that offers data backup solutions for businesses. The company was founded in 2007 and currently has more than 1 million users worldwide, according to the figures from Datto. In addition to data backup, Datto also offers networking products, SaaS backup and file-sharing services.

5. What companies use Datto?

Datto’s backup solutions are used by small, medium and large companies around the world. It has more than 1 million global users, who access the backup solutions through Datto’s network of more than 17,000 MSP partners.

(Video) Cring's Fall Raid with Jez and Datto


A growing body of Datto reviews reveal that Datto’s BCDR solutions are a top choice for data backup and DRaaS (disaster recovery as a service), across multiple industries. Companies using Datto point to its high backup frequency, instant virtualization, built-in cloud protection and dependable recovery processes as the main benefits of its products. Datto offers a few different backup solutions to meet the needs of businesses of all sizes, so organizations should evaluate their options to deploy the best BCDR solution for their business-continuity objectives.

Schedule a free demo

If you’re ready to look beyond Datto reviews and experience these business-continuity solutions first-hand, schedule a free, no-obligation demo todaywith our experts at Invenio IT. You can also contact us immediately at (646) 395-1170 or emailsuccess@invenioIT.com.


Is datto safe? ›

How secure is my data within the Datto RMM platform? Datto RMM stores its data in the cloud using Amazon AWS EC2 data centers, with credentials encrypted using the AES/CBC/PKCS5Padding Cipher. As partner data is not kept on site, there is reduced risk of credential leakage via data exfiltration.

How much is a Datto device? ›

Let's breakdown the cost of the BCDR solution mentioned above: $2,400 one-off cost, on 36 month commitment = $67 per month. $500 service fee per month.

Are datto backups encrypted at rest? ›

Datto encrypts client backup data at-rest to protect customer data in the event of loss or theft (AES 256).

What can a Datto device protect against? ›

Datto Drive is the only platform that natively protects against ransomware by taking complete backups of all files on the sync and share platform, enabling restore to before an incident. Erase the impact of ransomware on file sync and share with Datto Drive.

Is Datto a good company? ›

Is Datto a good company to work for? Datto has an overall rating of 3.4 out of 5, based on over 568 reviews left anonymously by employees. 51% of employees would recommend working at Datto to a friend and 42% have a positive outlook for the business.

What happened to Datto? ›

Acquisition by Kaseya

On April 11, 2022 Datto announced that they would be acquired by Kaseya, a provider of unified IT management and security software for managed service providers and small to medium-sized businesses.

Where is Datto data stored? ›

All data is stored in Backupify's parent company's private datacenters. Datto's Private Cloud is purpose-built to maintain backup data integrity and security, and offers Backupify cloud storage in multiple geographic regions including the United Kingdom, Europe (Germany), the United States and Australia.

Is Datto Hipaa compliant? ›


Behind every Backupify backup is the Datto Cloud, a 250 PB+ private cloud storing all Datto backups and providing easy data retrieval for business continuity and disaster recovery. Inside this cloud, Backupify data is stored in leading co-location facilities compliant with HIPAA.

Where is Datto based? ›

Datto has been based in Norwalk since its founding in 2007. It's important to note that as of April 2022, Datto is now a subsidiary of Kaseya, a provider of IT management and security software for managed service providers. Datto's parent company Kaseya is based in Miami, FL.

What are the three supported backup methods on a Datto device? ›

Direct-to-cloud backup, cloud-to-cloud backup, and SaaS backup.

Is Datto workplace secure? ›

Security and Compliance

HIPAA and SOC 2 Compliance, 256-bit encryption, and 99.99% uptime keeps business data safe. A geo-redundant data center infrastructure in the US, Europe, Australia, and Canada means your data does not need to leave the region.

Are Datto backups immutable? ›

Immutable Backup

Datto Cloud is immutable, so that if you do get hit by ransomware, your backup cannot be changed or edited in any way and is protected.

Who are Datto's competitors? ›

Competitors and Alternatives to Datto
  • Microsoft.
  • VMware.
  • Acronis.
  • Datrium.
  • IBM.
  • Axcient.
  • OpenText (Carbonite)
  • Unitrends.

Who owns Datto? ›

Datto, Inc.

How often does the Datto device check in? ›

A device should check in with Datto's servers approximately every ten minutes, and should always check in immediately after an initial boot or reboot.

Does Datto pay well? ›

At Datto, the highest paid job is a Director of Sales at $212,630 annually and the lowest is a Marketing Associate at $48,566 annually. Average Datto salaries by department include: Sales at $150,004, Operations at $110,430, Product at $161,692, and Admin at $56,204. Half of Datto salaries are above $124,494.

How many people work at Datto? ›

Datto Culture At a Glance

Overall, the 68 Datto employees give their leadership a grade of B+, or Top 20% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

How much did Datto sell? ›

Vista Equity Partners appears to have scored big on its investment in enterprise technology provider Datto Holding Corp., which the software-focused firm sold to private-equity-backed Kaseya Ltd. in a $6.2 billion deal.

How big is Datto? ›

Datto surpasses 17,000 MSP partners and 1,600 employees.

Is Kaseya buying Datto? ›

Kaseya's acquisition of Datto strengthens its IT Complete platform with an enhanced array of best-in-class solutions to help increase MSP efficiency and profitability.

Is Datto cloud based? ›

Datto's product line, which features centralized, cloud-based management, includes the Datto Networking Appliance, Datto Networking Switches and Datto Networking WiFi.

Does Datto scan for malware? ›

Datto remote monitoring and management (RMM) enables MSPs to remotely monitor, manage and support every endpoint under contract. Datto RMM now provides an extra layer of security with native ransomware detection. It enables MSPs to detect ransomware on endpoints using behavioral analysis of files.

Is Datto a private company? ›

Kaseya's $6.2 billion acquisition of Datto, in the works for two years, is now complete, taking Datto from a publicly traded company to a private one.

Who uses Datto? ›

Who uses Datto Backupify? SpotXchange, Inc. NerdWallet, Inc. Upwork Global Inc.

Who is buying Datto? ›

It's Official: Kaseya Completes Datto Acquisition | CRN.

Is Datto ISO certified? ›

ISO 27001.

The hosting service has achieved ISO 27001 certification of the Information Security Management System (ISMS) covering infrastructure, data centers, and services.

Is Datto an EDR? ›

With Datto Endpoint Detection and Response (EDR) you can detect and respond to advanced threats. Datto EDR is an easy to use cloud based EDR solution that's designed for Managed Service Providers (MSPs).

Whats IT like to work at Datto? ›

Great experience. As an intern, Datto definitely was a great experience in which I advanced in skills within excel, financial systems, and communication skills. Great work environment and people help you and are understanding and very helpful.

Is datto workplace Hipaa compliant? ›

Secure Infrastructure and Compliance

SWith secure cloud infrastructure with more than 99.99% uptime, and HIPAA, GDPR, and SOC 2 compliance and data encryption (in-transit and at rest), granular user control, and audit trails enable clients can work securely with Datto Workplace.

Is Datto a SaaS company? ›

Datto SaaS Protection is a SaaS backup solution that can be used to restore data to a functional state.

What is the 321 rule? ›

The 3-2-1 Rule, as I like to explain it, states the following: There should be 3 copies of data. On 2 different media. With 1 copy being off-site.

What is the 3-2-1 rule for backup? ›

You may have heard of the 3-2-1 backup strategy. It means having at least three copies of your data, two local (on-site) but on different media (read: devices), and at least one copy off-site.

What is 321 backup rule? ›

The 3-2-1 backup strategy simply states that you should have 3 copies of your data (your production data and 2 backup copies) on two different media (disk and tape) with one copy off-site for disaster recovery.

How do I get rid of Datto at work? ›

Go to the Control Panel > Programs and Features. Select Datto Workplace. Click Uninstall.

Are Datto backups encrypted by default? ›

Each Datto device uses advanced encryption technology to keep data secure. During both transmit and cloud storage, all data is fully encrypted using AES 256 and SSL key-based encryption. You have the option to encrypt backups locally with the Datto SIRIS.

How do I get rid of Datto agent? ›

Navigate to Start > Control Panel > Apps & Features. Select the Datto RMM application and click Uninstall. The application will disappear from the list of programs.

Can Datto backup a NAS? ›

Description. Datto appliances can host and back up NAS shares and iSCSI shares. You can also use your BCDR device to protect externally-hosted shares on your LAN by using our NAS Guard technology.

Does Datto use shadow copies? ›

On Windows systems, Datto's agent-based backup software uses the Microsoft Shadow Copy Provider to perform the initial step of the backup process.

Does Datto own Backupify? ›

In December of 2014, Backupify was acquired by Datto®. Datto is the leading provider of business continuity, disaster recovery and managed networking solutions.

Is Datto a buy? ›

Consensus Rating. Datto has received a consensus rating of Hold. The company's average rating score is 2.00, and is based on no buy ratings, 6 hold ratings, and no sell ratings.

How much does Datto RMM cost? ›

Depending on the number of computers you have, it can fluctuate anywhere between $5 to $10 per computer per month, which is not too bad.

Is Datto channel only? ›

Datto made a commitment early on to be a channel-only vendor. This commitment was made to not simply have customers or clients, but true partners.

Is datto workplace secure? ›

Security and Compliance

HIPAA and SOC 2 Compliance, 256-bit encryption, and 99.99% uptime keeps business data safe. A geo-redundant data center infrastructure in the US, Europe, Australia, and Canada means your data does not need to leave the region.

Is Datto RMM safe? ›

Datto Remote Monitoring and Management (RMM) is a secure cloud-based RMM platform. Managed service providers can remotely secure, monitor, and manage endpoints with Datto RMM to reduce costs and improve service delivery.

What does a Datto do? ›

It provides backup, recovery and business continuity for local, virtual and cloud workloads. Datto NAS is centrally managed and protected by Datto Cloud. Users can share files and folders on the local network and replicate NAS snapshots to Datto Cloud for backup. Datto NAS is available as hardware.


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